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All defective products will be replaced within one year from the date you received. During the warranty period, the defected product will be repair or replace by us  and sometime we just ship you the replacement parts if it is a easy DIY. The warranty does not apply when the item has been tampered with, misused, improperly installed, altered, was damaged through abuse or accident. 

Any return merchandise which had been installed or used may not be able to get any refund UNLESS the product is defective. We can only offer return privileges if an incorrect item is shipped or an item is received damaged or defective. All items returned must be in its brand new condition or never been used. Please contact us via e-mail within 3 days of receiving your order, we will help you to process. A refund shall be issued in the form of the original payment method or a company check within 30 days after we received and examined the returns. Shipping charges are non-refundable in any instance. The original shipping and handling charges are not refundable.  Please mail your package in a prepaid, insured, traceable method to the address below.  * PLEASE NOTE, YOU WILL NEED GET PRE AUTH NUMBER VIA EMAIL FROM US FIRST BEFORE YOU SHIP THE RETURNS.
Luxrona.com
9205 Shaughnessy Street
Vancouver B.C. V6P 6R5
CANADA
TEL: 1-604-618-2323
 
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